RETURNS & EXCHANGES
Your satisfaction is my priority. Shop with confidence knowing we've got you covered!
14-Day Return Policy
We accept returns within 14 days of delivery for unworn items in their original condition. Your happiness with your purchase matters to me!
Eligible for Return
- ✓Unworn items in original condition
- ✓Items with original packaging
- ✓Wrong item received
- ✓Damaged or defective items
Not Eligible for Return
- ✗Custom or personalized orders
- ✗Worn or used items
- ✗Items without original packaging
- ✗Sale or clearance items (unless defective)
How to Return an Item
- 1
Contact Us
Email us at wavesnbeads@gmail.com with your order number and reason for return
- 2
Get Return Instructions
We'll email you a return authorization and shipping instructions within 24 hours
- 3
Ship Your Return
Pack items securely and ship to the provided address (customer covers return shipping)
- 4
Receive Your Refund
Once received and inspected, refunds are processed within 5-7 business days
Exchanges
Want a different size or style? We're happy to help! Exchanges follow the same process as returns. Once we receive your item, we'll ship out your replacement right away (subject to availability).
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos. We'll send a replacement or issue a full refund right away - no need to return the damaged item!
Refund Information
- • Refunds are issued to the original payment method
- • Processing takes 5-7 business days after we receive your return
- • You'll receive an email confirmation when your refund is processed
- • Shipping costs are non-refundable (except for damaged/wrong items)